FAQ
FREQUENTLY ASKED QUESTIONS
WHERE DOES ARTIFY LABS SHIP?
We currently ship to the United States, United Kingdom, Canada, and Australia.
WHERE ARE ORDERS SHIPPED FROM?
Orders are dispatched from Yiwu, Zhejiang, China.
HOW LONG DOES DELIVERY TAKE?
Orders are normally processed within 2 business days. Estimated transit time after dispatch is 10-12 business days for the United States, United Kingdom, Canada, and Australia.
HOW MUCH IS SHIPPING?
Standard tracked shipping is USD $9 per order to our supported destinations, unless a different promotion is clearly displayed at checkout.
WILL I RECEIVE TRACKING?
Yes. We provide tracking information after dispatch.
WHO PAYS IMPORT DUTIES?
Artify Labs is responsible for applicable import duties charged for eligible orders to the United States, United Kingdom, Canada, and Australia. Contact us before paying an unexpected customs request.
CAN I CANCEL MY ORDER?
Yes, an order may be cancelled before shipment. Contact us promptly at 80300583@qq.com. Orders cannot normally be cancelled after dispatch.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Contact us within 7 days after delivery with your order number and clear photos or video. We will review the claim and provide an appropriate resolution.
DO YOU ACCEPT CHANGE-OF-MIND RETURNS?
No. Returns for personal preference or other non-quality reasons are not accepted.
ARE ANY PRODUCTS NON-RETURNABLE?
Crystal products are non-returnable unless they arrived damaged, defective, or incorrect. Other exclusions are listed in our Refund Policy.
HOW LONG DO REFUNDS TAKE?
Approved refunds are initiated within 2 business days after the returned item is received and inspected. Your payment provider may require additional time.
WHO OPERATES ARTIFY LABS?
Artify Labs is operated by Yiwu Hexun E-commerce Co., Ltd. (义乌市鹤巡电子商务有限公司), Unified Social Credit Code 91330782MAK6LLG10G.
HOW CAN I CONTACT YOU?
Email: 80300583@qq.com
Phone: +86 176 8232 6276
Business hours: Monday-Friday, 9:00 AM-5:00 PM China Standard Time (UTC+8).